Order Statuses
If you have an account, you can review your Order History here , or, if you know the order number, you can review its status here.
To better understand the status of your order you may use the following information:
Your order was received and entered our systems. Order Payment is being reviewed.
Once payment is approved, order will be moved to PROCESSING
Your order was received and entered our systems and payment was confirmed.
Depending on when your order was received, it is moved to IN QUEUE within 5 days of the store deadline.
Your Order is in queue ready to be produced.
This typically means that your order will be moved to IN PRODUCTION within 5 days.
Your Order is held in production Area, ready to be produced.
Depending upon whether you are ordering for NON-PEAK or PEAK periods, manufacturing takes approximately 30 - 37 days for custom sublimated items.
Your Order was shipped.
You will receive an email with your tracking number. You can also track and review your order here.
Your Order was canceled or refunded and closed because it does not require to be fullfilled.
Order Questions?
To streamline support requests and better serve you, we utilize support ticket system. You can use it to track the progress and responses online with the given unique id.
Customer Service
Toll Free (1) 888.646.6822
Fax (1) 800.823.1633