You can quickly review an order status or open an inquiry ticket on the section My Order Status
If you have an account, you can review all your orders history here
To better understand the status of your order you may use the following information:
|PROCESSING||Your order was received and entered our systems. Depending on when your order was received, it is moved to PRODUCTION QUEUE within 5 days of the store deadline.|
|PRODUCTION QUEUE||Your Order is in queue to be produced. This means that your order has been processed and will be moved IN PRODUCTION within 5 days.|
Your Order is being manufactured.
Depending upon whether you are ordering for NON-PEAK or PEAK periods, manufacturing takes approximately 30 - 37 days for custom sublimated items.
|COMPLETE||Your Order was shipped.|
|CANCELED||Your Order was canceled.|