Order Statuses
If you have an account, you can review your Order History here , or, if you know the order number, you can review its status here.
To better understand the status of your order you may use the following information:
Pending
Your order was received and entered our systems. Order Payment is being reviewed.
Processing
Your order was received and entered our systems and payment was confirmed.
Depending on when your order was received, it is moved to IN QUEUE within 5 days of the store deadline.
Canceled/Closed
Your Order was canceled or refunded and closed because it does not require to be fullfilled.
In Queue
Your Order is in queue ready to be produced.
This typically means that your order will be moved to IN PRODUCTION within 5 days.
In Production
Your Order is held in production Area, ready to be produced.
Depending upon whether you are ordering for NON-PEAK or PEAK periods, manufacturing takes approximately 30 - 37 days for custom sublimated items.
Embarked
Your Order was shipped to our distribution center in USA.
Once received in our Distribution Center, we'll ship your order to your address (or club address, when apply).
Shipped
Your order was shipped to final destination. This could either be your home address, or your club's address (as defined by your club).
Complete
Your Order was delivered.
Order Questions?
To streamline support requests and better serve you, we utilize support ticket system. You can use it to track the progress and responses online with the given unique id.
Customer Service
Toll Free (1) 888.646.6822
Fax (1) 800.823.1633