Order Statuses

You can quickly review an order status or open an inquiry ticket on the section My Order Status

If you have an account, you can review all your orders history here

To better understand the status of your order you may use the following information:


Your order was received and entered our systems. Payment is being reviewed.

Once payment is approved, order will be moved to PROCESSING


Your order was received and entered our systems and payment was confirmed.

Depending on when your order was received, it is moved to PRODUCTION QUEUE within 5 days of the store deadline.

Production Queue

Your Order is in queue to be produced.

This means that your order has been processed and will be moved IN PRODUCTION within 5 days.

In Production

Your Order is being manufactured.

Depending upon whether you are ordering for NON-PEAK or PEAK periods, manufacturing takes approximately 30 - 37 days for custom sublimated items.


Your Order was shipped.


Your Order was canceled.